Customer Service Training: Creating a Culture of Care

Empathy-Driven Service for Meaningful Impact

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Great customer service goes beyond solving problems—it’s about creating a culture where people feel seen, valued, and respected. This training from MVP Collaborative Consulting helps staff at all levels develop the mindset and tools needed to deliver excellent service rooted in empathy, emotional intelligence, and proactive communication.

 

Led by Dr. Armando Ponce, a higher education and community engagement leader with over two decades of experience, this training empowers teams to view every interaction as an opportunity to build trust and represent their organization with pride. Whether you're serving students, clients, citizens, or stakeholders, this session will elevate the human experience in every touchpoint.

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Learning Outcomes:

- Cultivate a service mindset rooted in empathy and active listening

- Apply emotional intelligence to handle diverse and challenging interactions

- Promote a culture of care that reflects your organization’s values

- Develop consistent, professional communication across all channels

- Improve satisfaction, trust, and long-term engagement with your audience