Dealing with Conflict & De-escalating Confrontation

Turning Tension into Constructive Communication

​

Conflict is inevitable in leadership—but how managers and supervisors respond defines team culture, morale, and productivity. This training by MVP Collaborative Consulting is specifically designed for leaders at all levels who are responsible for guiding others through high-stress situations. It equips them with the emotional intelligence, communication tools, and de-escalation strategies needed to turn tension into trust.

 

Facilitated by Dr. Armando Ponce, a seasoned executive leader, Student Conduct Officer, and Title IX Investigator, this session delivers practical strategies for identifying early warning signs of conflict, managing emotional responses, and modeling professional behavior that fosters resolution. Whether leading a team meeting, navigating employee disagreements, or addressing confrontational behaviors, this training helps leaders turn challenges into opportunities. Participants will explore the psychology of conflict, leadership responsibilities during confrontation, and proven frameworks for guiding teams toward resolution and respect.
 

Learning Outcomes:

​

- Identify early warning signs of conflict and emotional escalation

- Strengthen emotional intelligence to manage personal reactions under pressure

- Apply active listening and de-escalation techniques during tense interactions

- Use conflict resolution frameworks to guide conversations toward productive outcomes

- Promote a culture of respect, accountability, and open communication